FAQ

About service

About How to Order

About order and payment

About shipping

About How to Order

What do you be printed on the back of the print?

Nothing is printed on the back of the print.

How much print price?

Prices vary by event. Please check on the order page.

Would you be when around shipping?

(Hand over at photography booth) During business hours, within about 3 hours.
(Shipping)After payment confirmation, within about 1 weeks. If the delivery date is displayed on the order page, the delivery date will be applied.

What are the kind of size that can be printed?

Print size is 3 types of "L-Size", "Postcard", "A4".
(L-Size) 89mm × 127mm
(Postcard) 100mm × 148mm
(A4) 210mm × 297mm

What's "Automatic correction"?

Brightness and hue will be automatically adjusted.
Important photo recommends "The manual correction by professional".

What's "The manual correction by professional"?

After the event, professional photographers to adjust the brightness and color of the photograph. And trimmed photograph.

Can put a border in the photo?

It is not possible to put a border. However, there is a case in which white border is added, depending on print size.

Is it possible to print the date on the photo?

The date can not be printed.

Can photograph of expansion and trimming?

You can not expand and trimming in the online order.
You can expand and frame added in the order terminals in the photography booth.

Can print the characters in the photograph?

The online order can not be printed characters.
You can print the characters in the order terminals in the photography booth.

Is it possible to order different sizes at the same time?

Please to order for each print size.
Shipping charge duplicate will be refunded.

What method of payment can be used?

Cash, credit card, cash on delivery (in Japan only), bank transfer (in Japan only).
For more information, click here.

When is the timing of payment?

  • If you order at the photography booth
    Please pay at the cash register of the photography booth.
  • If you order on this web site
    • If you choose to pay at the photography booth,
      Will send the email to the ready item, please pay to come to the photography booth.
    • If you choose to pay with a credit card,
      because the screen to enter the credit card information after the order is displayed, there please pay.
    • If you choose a bank transfer,
      because it contains the bank information in the email that is sent after the order, please remit to the account.
    • If you choose the cash on delivery,
      please pay to the prints arrival time.

Or upper limit is in the number of orders can be printed at a time?

There is no upper limit.

Order cancellation is possible?

Sorry, can not cancel.

Changing the print size or the number of prints can be after the order?

Sorry, can not change.

How to check the details of the order?

You can check if you log on My Page.

Time to print reach is?

(Hand over at photography booth) During business hours, within about 3 hours.
(Shipping)After payment confirmation, within about 1 weeks. If the delivery date is displayed on the order page, the delivery date will be applied.

How to check the delivery status?

The tracking number and tracking URL to send by email after shipping. Please look at it.

Can change the shipping address?

You can change as you like before shipping.
Please send the order number and shipping address by email.
order@selfoto.jp

Is it possible to specify a delivery date?

Sorry, can not specify.

Can you ship to outside of Japan?

Yes, it supports.

You can change as you like before shipping.
Please send the order number and shipping address by email.
order@selfoto.jp

After the order, it does not reach the mail

Please check the junk mail folder.
You can check my page for order status.

What to do if the print quality there is a problem?

Please send the order number and the problem content by email.
order@selfoto.jp

It does not arrive prints

Please send the order number by email.
order@selfoto.jp